Questions & Answers

Q: QuestionDoes this electric bike come with a throttle?

• A:Answer Yes, this electric bike includes a throttle for full electric drive.

Q: QuestionIs this electric bike certified to meet safety standards?

• A:Answer Yes, this electric bike is tested and certified to UL 2849 Safety Standard.

Q: QuestionHow long does it take to fully charge the battery of this bike?

• A:Answer It takes four hours to fully charge the battery of this bike.

Q: QuestionAre the batteries included with the purchase of this bike?

• A:Answer Yes, batteries are included with the purchase of this electric bike.

Q: QuestionIs there a weight limit for riders of this bike?

• A:Answer Yes, the maximum weight capacity for riders is 275 pounds.

Q: QuestionWhat is the maximum speed this electric bike can reach?

• A:Answer The electric bike can reach a maximum speed of 20 miles per hour.

Q: QuestionWhere can I get the bike pefectional assembled

Asked 3 months ago by Robertm.

• A:Answer Hi Bob! Thank you for your question! Hyper does not have service centers throughout the US, however, we if you need help with your bike we would recommend checking out this video here: https://www.youtube.com/watch?v=35vW9uTjytc. Although the model of bike may different slightly from yours, the over all setup will be very similar. If you find that you still need additional assistance after watching the video, we recommend contacting a local and trusted bike shop in your area for extra help. Feel free to contact our Hyper Support team at [email protected] if you have any additional questions!

  Answered 3 months ago by Hyper_Bicycle_Expert

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Q: QuestionI have a bike wagon that attaches to the rear spoke of my current bike. I carry my 15 lb dog in it. Would this bike support that?

Asked 1 month ago by Skipit.

• A:Answer Hi Peg! Thanks for your question! As long as you have the proper hardware to attach the wagon to the bike, the bike should have no problem pulling the wagon and your dog. Let us know if you have any further questions!

  Answered 1 month ago by Hyper_Bicycle_Expert

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Q: QuestionWhat size would this bike be medium or large?

Asked 1 month ago by Dq.

• A:Answer Hi Dq! Thank you for your question, and I would be happy to assist! 26" Mountain Bikes are generally considered a Medium size bike, best suited for riders that are 5'3"-5'9" tall. Please let us know if you have any further questions!

  Answered 1 month ago by Hyper_Bicycle_Expert

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Q: QuestionI just purchased this bike and am waiting for delivery. One question I have is if the integrated battery can be removed for charging and safekeeping, or can you not access the battery without damaging the bike?

Asked 4 months ago by Scrandall.

• A:Answer yes you can remove the battery without damaging the bike and also is lighter on weight.

  Answered 2 months ago by EmmaNVerified Purchase

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Q: QuestionCan you use this bike as electric and regular bicycle?

Asked 5 months ago by Jenn.

• A:Answer yes

  Answered 2 months ago by EmmaNVerified Purchase

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Q: QuestionHi can you use this bike without the electric assist. IE like a regular mountain bike. I’m looking for a bike that can be used as a regular bike & just engage the electric assist once fatigue sets in.

Asked 5 months ago by Jake.

• A:Answer this is perfect, you can remove the battery and use as regular bike.

  Answered 2 months ago by EmmaNVerified Purchase

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