Questions & Answers

Q: QuestionCan the ride-on be used on different surfaces?

• A:Answer This toy vehicle has the ability to ride on multiple surfaces.

Q: QuestionIs assembly required?

• A:Answer This product does require assembly.

Q: QuestionWhat is the maximum weight capacity?

• A:Answer This toy vehicle has a maximum capacity of 132 pounds.

Q: QuestionHow long does it take to charge the batteries?

• A:Answer The battery charge time is 7 hours.

Q: QuestionWhat is the maximum speed in reverse?

• A:Answer The maximum reverse speed is 3.1 mph.

Q: QuestionDoes this car include a parental remote control? I've seen similar models on other sites that come with a remote, allowing someone to take control of the car for the rider's safety.

Asked 11 months ago by concernedparent.

• A:Answer Hi, This item does not feature a parental remote control. Many thanks, Diane

  Answered 11 months ago by Hyper_Bicycle_Expert

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Q: QuestionIs there a reset button anywhere grandson used it twice an I cannot seem to get it to work again battery is fully charged an I change both the floor pedal an brand new computer motor

Asked 10 months ago by Grandpa.

• A:Answer Hi, really sorry to hear that you are having a problem with the Hyper Rock Roller Ride On. Please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane

  Answered 9 months ago by Hyper_Bicycle_Expert

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Q: QuestionMy unit is missing the wire harness that's supposed to come up through steering column to the steering wheel acording to the directions. Plus both taillights, are broken. Any help would be much apreciatecd

Asked 11 months ago by D.

• A:Answer Hi, really sorry to hear that you are having a problem with the Hyper UTV. Please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane

  Answered 11 months ago by Hyper_Bicycle_Expert

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Q: QuestionMy son received this and it is missing the rear axle what can you do.. he opened presents early because he will be going oot on the 22nd. Can u help?

Asked 11 months ago by Anonymous.

• A:Answer Hi, really sorry to hear that you are having a problem with the Hyper Ride On UTV. Please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane

  Answered 11 months ago by Hyper_Bicycle_Expert

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Q: QuestionDoes it have a remote control for parents??

Asked 11 months ago by Juan.

• A:Answer Hi, This item does not feature a parental remote control. Many thanks, Diane

  Answered 11 months ago by Hyper_Bicycle_Expert

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Q: QuestionDoes this have working headlights and tail lights?

Asked 1 year ago by M85.

• A:Answer Hi,The item does not feature working headlights and tail lights. Many thanks, Diane

  Answered 11 months ago by Hyper_Bicycle_Expert

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