Questions & Answers

Q: QuestionWhat is the weight of the Hyperice X Knee?

• A:Answer The Hyperice X Knee weighs 2.6 pounds.

Q: QuestionHow long does it take for the Hyperice X Knee to switch between hot and cold?

• A:Answer The Hyperice X Knee can switch between hot and cold in 60 seconds.

Q: QuestionDoes the Hyperice X Knee have an offline mode?

• A:Answer Yes, you can operate the Hyperice X manually by following the instructions in the manual & guides.

Q: QuestionHow is the Hyperice X Knee different from traditional ice and heat therapy?

• A:Answer Unlike traditional icing and heating pads, Hyperice X provides long-lasting, sustained, relief without any change in temperature.

Q: QuestionWhat are the benefits of using the Hyperice X Knee?

• A:Answer The Hyperice X Knee can temporarily alleviate pain and soreness, decrease inflammation, support injury treatment for sprains and strains, relax and soothe stiff joints, loosen muscle knots, and support warmup and recovery.

Q: QuestionHow long does the battery last on the Hyperice X Knee?

• A:Answer The Hyperice X Knee has a battery life of 1.5 hours.

Q: QuestionIs their size choices, or is it a one size fits most?

Asked 2 years ago by TH.

• A:Answer It has adjustable Velcro straps

  Answered 2 years ago by user866060

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Q: QuestionDo this massage your knees as well

Asked 1 year ago by Ronda.

• A:Answer There is no massage function on the Hyperice X Device. The Hyperice X serves as an essential device for reducing inflammation and pain with cold therapy and relieving muscle tension with the heat setting. It also features an option for contrast therapy which alternates between hot and cold. Hope this information helps!

  Answered 1 year ago by Hyperice

  
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Q: QuestionCan this device be used without the app?

Asked 1 year ago by Kamal.

• A:Answer Yes, you can use the Hyperice X without the app! Attached here is a link to our Youtube channel that shows how to use this offline mode and how to access the cold, heat, and contrast sessions without the app. https://www.youtube.com/watch?v=yJh5a308Bmo

  Answered 1 year ago by Hyperice

  
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Q: Questionwhat is the return policy of we do not like the item

Asked 2 years ago by Tolly.

• A:Answer Apparently not 30 days like most products

  Answered 1 year ago by dls11Verified Purchase

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Q: QuestionHow do you use it

Asked 4 months ago by Anonymous.

• A:Answer To use your Hyperice X, please either connect it to our Hyperice App or use the power button to access the offline mode feature. If you have further questions about how to use your device, please contact our team at [email protected] and one of our agents would be happy to help!

  Answered 4 months ago by Hyperice

  
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Q: QuestionHi, I'm a 75-year-old male lifetime runner. I may have to get surgery on a torn quadriceps tendon. Can this help with treatment prior to and recovery?

Asked 7 months ago by OldRunner.

• A:Answer Our customers safety and health is our first priority. If you have specific questions or concerns about using our products, we highly encourage consulting your physician since he/she has the most knowledge on your personal health records and how our technology will work on your body.

  Answered 7 months ago by Hyperice

  
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Q: QuestionIs the app free

Asked 10 months ago by Anonymous.

• A:Answer Yes the app is free

  Answered 9 months ago by Chadman1Verified Purchase

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Q: QuestionDoes this device help with knees that have arthritis & no Cartlidge?

Asked 1 year ago by Ccr.

• A:Answer The Hyperice X offers heat, cold, and contrast therapy. If you have specific questions or concerns about how this product will work on your body, we highly encourage consulting your physician since he/she has the most knowledge on your personal health records and information.

  Answered 1 year ago by Hyperice

  
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Q: QuestionCan I use this for patella tendonities

Asked 1 year ago by Eli.

• A:Answer Yes you can. I had surgery on my Patella and it wors wonders for recovery.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs this sold as a pair (i.e., for 2 knees), or just 1? Logically, wouldn't a user want to treat their knees at the same time rather than one, then wait 30min and then the other?

Asked 1 year ago by SellAsPairsNotOne.

• A:Answer The Hyperice X is sold as one unit. If you have two devices and wish to use them at once, you can do so with the offline mode we have!

  Answered 1 year ago by Hyperice

  
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Q: QuestionIs this good for someone suffering from patella tendinitis?

Asked 1 year ago by Lito.

• A:Answer Hi there! Our customers safety and health is our first priority. For specific questions or concerns about using our products for or with a certain medical condition, we highly encourage consulting your physician since they will have the most knowledge on your personal health records and how our technology will work on your body.

  Answered 1 year ago by Hyperice

  
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Q: QuestionCan this be purchased with hsa card?

Asked 1 year ago by danimal.

• A:Answer Yes. Its stated in the specifications tab.

  Answered 1 year ago by SdotlogVerified Purchase

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Q: QuestionDoes Medicare reimburse?

Asked 2 years ago by SusanB.

• A:Answer No

  Answered 7 months ago by Fitsl1Verified Purchase

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