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plug it into the ram graphics card's HDMI slot instead of the slot on the pc
Sorry, there was a problem. Please try again later.I had the same issue and it could be one of two possibilities. You may have bought an open box without knowing. I had to return it because it didn't even come with a mouse. If you feel that's not the case, make sure your HDMI is plugged into the correct port. There a small black caps in the ports that you have to remove towards the middle of the computer.
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