A:AnswerHello,
This usually means that some cable connections shook loose during shipping. Please contact our tech support if you need assistance getting the fans working again!
A:AnswerWe are deeply sorry to hear that your purchase of our iBUYPOWER gaming desktop was not completely to your satisfaction. We value each of our customers’ feedback and will do our best to update and solve any issues you may be having. Please reach out to us in order for us to assist and troubleshoot your new gaming desktop.
Customer Service Hours:
Mon - Fri: 8:30 am - 5:30 pm PST
Toll Free: (888) 462-3899
Phone: (626) 269-5200
Email: [email protected]
Chat: https://www.ibuypower.com/Support
Technical Support Hours:
Mon - Fri: 8:30 am - 5:00 pm PST
Toll Free: (888) 618-6040
Phone: (626) 269-5170
Email: [email protected]
A:AnswerHello,
The software is whichever one your motherboard manufacturer is. So for example, if your system comes with an MSI motherboard, it will use MSI Mystic Light!
A:AnswerHello,
Please make sure the lights are on in your motherboard manufacturer's RGB software, as sometimes they can accidentally turn off in the settings, or if the app is not on.