A:AnswerHello,
Unfortunately we are unable to specify the power supply brand as we use a variety of power supply models in our systems depending on what we have in stock.
A:AnswerWe are deeply sorry to hear that your purchase of our iBUYPOWER gaming desktop was not completely to your satisfaction. We value each of our customers’ feedback and will do our best to update and solve any issues you may be having. Please reach out to us in order for us to assist and troubleshoot your new gaming desktop.
Customer Service Hours:
Mon - Fri: 8:30 am - 5:30 pm PST
Toll Free: (888) 462-3899
Phone: (626) 269-5200
Email: [email protected]
Chat: https://www.ibuypower.com/Support
Technical Support Hours:
Mon - Fri: 8:30 am - 5:00 pm PST
Toll Free: (888) 618-6040
Phone: (626) 269-5170
Email: [email protected]
A:AnswerHello,
Sometimes the pump fan shows 0 on certain motherboards because the pump should be running at 100% speed anyways, so a reading is not provided. As long as there is circulation in your AIO, it should be good!
A:AnswerHello,
The output for the monitors may vary due to the type of video card that is used when your computer is built, but it does typically include an HDMI, DisplayPort and a DVI-D port.
Best,
iBUYPOWER Sales Team
A:AnswerWe are deeply sorry to hear that your purchase of our iBUYPOWER gaming desktop was not completely to your satisfaction. We value each of our customers’ feedback and will do our best to update and solve any issues you may be having. Please reach out to us in order for us to assist and troubleshoot your new gaming desktop. We will see what we can do to quickly help ensure your gaming system is up and running as soon as possible.
Customer Service Hours:
Mon - Fri: 8:30 am - 5:30 pm PST
Toll Free: (888) 462-3899
Phone: (626) 269-5200
Email: [email protected]
Chat: https://www.ibuypower.com/Support
Technical Support Hours:
Mon - Fri: 8:30 am - 5:00 pm PST
Toll Free: (888) 618-6040
Phone: (626) 269-5170
Email: [email protected]
A:AnswerHello,
We apologize that your radiator is missing the 2 fans. You could let Best Buy know and exchange the system, that would be the quickest fix, otherwise you would have to send us the system and we would have to install the fans for you which will take much longer. The motherboard manual can be found online if you search your motherboard manual. Unfortunately our cases do not come with manuals since we do not sell them on their own.
A:AnswerHi,
We apologize that your system came with missing parts. We recommend contacting Best Buy and trying to exchange the system for a new one. Otherwise you can reach out to our tech support at 888-618-6040 and they will be able to assist you.
