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Hello there. Thanks for reaching out and providing those details. We want to ensure that you've been provided with the best resolution available for your LG French Door Refrigerator in our power. Would you mind switching platforms? For a faster response please contact our LG Support Team via Facebook or Twitter. Send this same private message to one of our Agents. They will be more than happy to get your LG Refrigerator back where it needs to be or schedule a Technician to come and take a more thorough look at it. If you are under warranty it would be free of charge. If you do not have either platform you can always call (800)243-0000 and talk to a live agent. `Jai.
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