Questions & Answers

Q: QuestionWhat is the warranty period for the power bank?

• A:Answer The manufacturer's warranty for both parts and labor on the power bank is 3 years.

Q: QuestionHow does the built-in USB-C cable function?

• A:Answer The built-in USB-C cable can charge both your phone and the power bank itself. The cable also functions as a convenient lanyard.

Q: QuestionDoes the power bank have a battery level indicator?

• A:Answer Yes, the power bank has a unique indicator called the iNiu Paw Power indicator that lets you check power levels in real time.

Q: QuestionWhat is the maximum output power of the USB-C port?

• A:Answer The USB-C port on this portable charger has a maximum power output of 20W.

Q: QuestionCan the power bank charge multiple devices simultaneously?

• A:Answer This power bank can charge up to three devices at the same time.

Q: QuestionIs it compatible with iPhone SE?

Asked 6 months ago by Anonymous.

• A:Answer Yes, it can charge all phones, including iPhone SE

  Answered 6 months ago by INIU

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Q: QuestionIs this compatible with iPhone 12

Asked 1 year ago by Drew.

• A:Answer Yes, it can charge all phones, including iPhone 12~

  Answered 7 months ago by INIU Support

  
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Q: QuestionDoes this charger have a magnet within it so that it can attach to your phone like model P43 can?

Asked 1 month ago by MBuckley.

• A:Answer No

  Answered 1 month ago by BrandyPVerified Purchase

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Q: QuestionWhy is this product even advertised? I had purchased it through Amazon and used it for about a year. I recently got a text and email from Amazon indicating the product was recalled for being dangerous. And caused several fires.

Asked 1 month ago by Buzz5571.

• A:Answer This model is a P41L-P1 model; it is different from the model that is recalled. The recall model is a B41 sold between August 1, 2021, and April 30, 2022, on Amazon only. And also, there is a form for customers to check if the product they bought is eligible for the recall.

  Answered 1 month ago by INIU

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Q: Questionis this product compatible with an iphone 11?

Asked 1 month ago by Anonymous.

• A:Answer Yes, it is compatible with an iPhone 11.

  Answered 1 month ago by INIU

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Q: QuestionWill device work with Android phones?

Asked 2 months ago by Duff.

• A:Answer Yes, it can work with Android phones. But if your phone has a private charging protocol, the power bank can charge, but it will not be fast charging.

  Answered 2 months ago by INIU

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Q: QuestionIs this a solar charge?

Asked 7 months ago by Cindy.

• A:Answer No.

  Answered 6 months ago by LindaHVerified Purchase

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Q: QuestionIs it compatible with iPhone 16?

Asked 7 months ago by Sue.

• A:Answer Yes.

  Answered 6 months ago by LindaHVerified Purchase

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Q: QuestionCan this be charged outside the US? Will it charge in countries where the voltage is higher than the US or will it burn out?

Asked 7 months ago by Mabel.

• A:Answer Do not worry, it is safe to be charged anywhere

  Answered 7 months ago by INIU

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Q: QuestionWill it charge iPhone 12.

Asked 8 months ago by Chris.

• A:Answer I have a Iphone 13 and if they are similar I would say yes.

  Answered 7 months ago by LindaSkupVerified Purchase

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Q: QuestionIs this compatible with an iPhone 11?

Asked 10 months ago by compatibility.

• A:Answer I have an iPhone 11 and have used it with the charger. However one full charge will take most of the power out of the charger

  Answered 3 months ago by MelenieOVerified Purchase

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Q: QuestionCan it go on airplane?

Asked 11 months ago by Anonymous.

• A:Answer Yes, you can take it on a plane.

  Answered 7 months ago by INIU Support

  
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