Questions & Answers

Q: QuestionWill this charge a Samsung Galaxy S6?

Asked 5 years ago by Barb.

• A:Answer This charging pad will charge Qi enabled devices.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it need to be plugged into a power source to work?

Asked 5 years ago by Lefty99.

• A:Answer Yes, this charger needs to be plugged into a power source (wall outlet).

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI bought this charger on June 30th, saw the blue lite charging my iPhone 11 in an otterbox defender case, today, nothing. I bought this cause it charged using the otterbox, made sure I laid it squarely on the charger, what's happening?

Asked 5 years ago by DannyBbuy.

• A:Answer Sometimes I have to move it around until is “seats”

  Answered 4 years ago by Suegirl66Verified Purchase

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Q: QuestionBought this today & It charged my new IPhone 11 from 10% to 43% in almost 2 hours, I made sure to lay the phone correctly on the charger, that seems very slow to me

Asked 5 years ago by DannyBBuy.

Q: QuestionDoes this have a lithium battery? Can I pack it in checked bags while flying?

Asked 5 years ago by Donna.

• A:Answer I don’t “think” it has a lithium battery. Usually the internals of a “corded” wireless charger consist of coils that create an electronic field that charges devices. This is not a battery powered wireless charging device, so I doubt it will create any issues at the airport as it will always need to be plugged in to work.

  Answered 5 years ago by AverageJoeTvWatcherVerified Purchase

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Q: QuestionMy charger is not working anymore on the iPhone 11 Pro Max it used to work When I plug it in it blinks purple then I put my phone on the pad and it doesn’t light up. What have I done wrong. It still charges my air pod pros though. I also changed outlets

Asked 5 years ago by AJ.

• A:Answer For personalized assistance with this issue, please visit https://www.insigniaproducts.com/email-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan it charge for Samsung galaxy s7 edge and Samsung note 8 ?

Asked 5 years ago by Jean.

• A:Answer Yes, this Wireless Charging Pad works with Qi enabled smartphones.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this charge Air Pod Pro?

Asked 5 years ago by ScottL.

• A:Answer Yes, this charging pad is compatible with Qi enabled devices.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this charger charge the Samsung galaxy 10 E ?

Asked 5 years ago by Plum.

• A:Answer Yes, this charging pad works with Qi enabled devices.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this compatible with a Sony android? If charging port is broken is this an alternative?

Asked 5 years ago by Sony.

• A:Answer This Wireless Charging Pad is compatible with Qi enabled devices.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this compatible with the lg g7 thin q

Asked 5 years ago by Jordan.

• A:Answer This Wireless Charging Pad is compatible with Qi enabled devices.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this decrease the battery health of the phone or does it stop charging at 100% so the battery doesn’t get fried over time?

Asked 5 years ago by Jane.

• A:Answer No, this wireless charging pad does not decrease the battery health.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI bought this device becasue it says it work with andriod phones but when i plug it in, it blinks purple 2 times then its black is that normal? also does it work with Honer 7x phones?

Asked 5 years ago by shola.

• A:Answer 1. The LED should be blue or purple while it is working. 2. This charging pad only works with devices that support Qi Wireless charging. David M. - Insingia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questionwill this charger work for iphone se second generation

Asked 5 years ago by jerry.

• A:Answer yes all devices with iq will work with this pad.

  Answered 5 years ago by popsVerified Purchase

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Q: QuestionWill this charger work on a moto phone?

Asked 5 years ago by Charger.

• A:Answer This Wireless Charging Pad works with most Qi enabled devices. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan this be used on a Samsung J700t phone

Asked 5 years ago by Anonymous.

• A:Answer No, this will not work with your phone, that model does not support wireless charging function. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan the unit charge more than one phone at a time? Such as putting one phone under the charger and one on top. Thanks

Asked 5 years ago by dowoppapa.

• A:Answer No, this Charging Pad only works with one Qi-compatible device at a time. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questionis this charging pad compatible with a samsung note 5?

Asked 5 years ago by queen.

• A:Answer This charging pad was designed for use with most Qi-enabled devices Allows you to wirelessly power your compatible device by simply placing it directly on the pad. Fits Apple iPhone Xs Max, Xs, XR, X, 8, 8+; Samsung Galaxy S10e, S9, S8, S7; S10+, S10, S9+, S8+; Samsung Note9, Note 8. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan you leave the phone on it all the time or will it overcharge?

Asked 5 years ago by Einstein.

• A:Answer It is OK to leave the phone. It will not overcharge. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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