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Don’t know about the shipping issue you might have , several persons have complained about damaged unit when shipped . I picked mine up at a local store. With no damage whatsoever. And the temperatures vary from shelve to shelve. With the coldest at the bottom of the device . Be aware that temperature will be different from the displayed temp anywhere from 4 to 7 degrees. ( tested with 3 different thermometers ) but it’s still good but not freezing.
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