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Hi. Thank you for taking the time to share your inquiry with us. I want you to know that we deeply care on out products providing only satisfaction and great experiences to our customers. This can relate to a physical condition with your Freezer, this is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us so we can properlyassist you with your situation. Alexander G. - Insignia Support
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