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Yes, it is normal for the sides of the Insignia NS-UZ17WH0 upright freezer to get warm or even hot during operation. This is because the condenser coils, which release heat from the inside of the freezer, are located in the walls of the unit. When the freezer is running, these coils can cause the sides to feel hot. However, if the sides are excessively hot to the touch or if you notice any unusual noises or performance issues, it might be a good idea to check for proper ventilation around the unit and ensure that the condenser coils are clean. If the problem persists, you may contact our customer service team, so they assist you further. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
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