“I need to replace one of the plastic bottom drawers. Can I order one? Model #CRT185lw5.”
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Unclear if glass shelf being quoted is on top of draws on bottom of frig. Probably. Glass shelves to replace wire racks unable to find from only 43 parts listed. Half are shown as Not Available. There is no other parts list. Manual has no parts list. Took 3 days & several emails to get Customer Service in Philippians to understand request is for Parts List. Frig is made in Thailand, per inside label. Finally got below info to order some parts: Parts 855.975.6831 Mon-Fri, 8 am - 5 pm EST https://partstore.encompass.com/model/ISGNSRTM18WH8Q I wanted to buy another small length door shelf, which is listed as "Tray". Not available! Here are all the door shelves: 12131000005323 Insignia Refrigerator Small Tray Not Available 12131000005562 Insignia Fridge Middle Large Tray Not Available 12131000005546 Insignia Fridge Bottom Large Tray Not Available 12131000005985 Insignia Freezer Tray $26 Already did 2 star review (Nickname is Name) given other concerns, before now finding out PARTS seem to also be issue. ||||||||||||||||||||||||||||| Frig now is shown as 6 weeks delivery. Probably do to $100 off sale price $450, that started late May 2021 & still in effect @ time of this answer on 6/30/21. That is OK to be hard to get, Better to just pay up for another brand with long standing better performance & customer service in USA. "Quality of product is remembered long after price is forgotten."
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