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Hello Kitty, We are very sorry to read that the handle at the bottom of the refrigerator is loose. I know how inconvenient this must be to you. Use the Allen wrench to tighten the inserted two Allen-head screws. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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