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Hello Mike, Kindly check if the door was installed correctly. 1.Insert the two Phillips-head screws into the refrigerator door on the side you prefer, then tighten. 2.Align the door handle with the screws. 3.Insert the two Allen-head screws through the side of the door handle and tighten with the Allen wrench. 4.Place the screw caps on the screws. Insignia Support, Merjorie www.insigniaproducts.com/support
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