Questions & Answers

Q: QuestionI am looking for a simple fridge without a computer within it but this particular model is small. Is there a larger fridge without a computer that can be recommended?

Asked 1 year ago by AK.

• A:Answer Insignia looks small but large storage capacity in the inside & The best of it NO COMPUTERS, NO DIGITAL Very satisfied.

  Answered 1 year ago by ArcadiusAmaLynn

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Q: Questionwere can i get a inside middle door tray white

Asked 1 year ago by kmac.

• A:Answer Hi Kmac! You can try contacting the manufacturer directly by calling 1-877-467-4289 to inquire about purchasing a replacement inside middle door tray in white for your Insignia refrigerator. JC | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the maximum weight capacity of the glass shelves in this refrigerator, please?

Asked 2 years ago by M2M.

• A:Answer Hi M2M, The shelves in the fridge should hold about 50 to 35 pounds per square foot. Renee, Insignia Support www.insigniaproducts.com

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat r dimensions?

Asked 3 years ago by Ceecee.

• A:Answer H = 66 5/8 inches, including door hinge W = 29 11/16 inches D = 32 1/3 inches, including door handles

  Answered 3 years ago by NiceVerified Purchase

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Q: QuestionI just had my refrigerator delivered today, plugged it in let it cool as I am supposed to, started putting food in it and found the gallon shelf on the door is broken. Do you want to send me a new shelf or should you pick up this refrigerator and give me

Asked 3 years ago by Jim.

• A:Answer Please have it sent to me

  Answered 3 years ago by DougVerified Purchase

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Q: QuestionLost my owners manual and want to print a new one. needs password

Asked 3 years ago by Anonymous.

• A:Answer Hello there, You may visit our website through www.insigniaproducts.com/support and put in the model number on the search box and go to support and downloads. Insignia Support, Merjorie

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is depth with door off? I have a doorway that is 29" wide.

Asked 3 years ago by JoeK.

• A:Answer The refrigerator is more or less 3 inches thick including the gasket. This may not fit with your doorway that is 29 inches wide. Mary II Insignia Products Customer Support

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: Questioncan i add an ice maker to this refrigerator

Asked 3 years ago by J.

• A:Answer Ice-maker ready Accessorize your fridge with an optional automatic ice maker in the freezer compartment (ice maker model NS-ICEF2W2 sold separately). Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan the doors be removed to make it alittle smaller to get through door

Asked 1 week ago by WilliamM.

• A:Answer Hello, thank you for the question. This model features reversible doors, allowing the door swing to be changed during installation. For assistance with door removal or installation details, we recommend contacting Best Buy at 1‑888‑237‑8289 for further assistance. Poojitha | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionHow can i attach door handle .need a video

Asked 2 weeks ago by Imran.

• A:Answer Hello Imran! Thanks for your question about installing the door handle on the Insignia 18 Cu. Ft. Top‑Freezer Refrigerator. You can find the step‑by‑step instructions in the user manual on page 7, under “Installing the Door Handle.” If you need any additional help, our support team is always happy to assist at 1‑877‑467‑4289. Darshan | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI have a hard cap of 66 inches this has to fit under. Are the feet removable to get this to fit?

Asked 3 weeks ago by Jma.

• A:Answer Hello, and thank you for the question. The Insignia 18 Cu. Ft. Top‑Freezer Refrigerator does have removable leveling feet, but removing them will not significantly reduce the overall height of the unit. The refrigerator must remain upright and cannot be shortened enough to fit under a 66 inch clearance, and proper ventilation space is required above the unit, so a tight fit is not recommended for safe operation. Poojitha | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI would like to order an additional refrigerator door shelf/tray for my refrigerator (ns-rtm18whd2). How might I order such part?

Asked 1 month ago by Joseph.

• A:Answer Hello Joseph, thank you for contacting us. We appreciate your question regarding ordering an additional refrigerator door shelf for your Insignia 18 Cu. Ft. Top‑Freezer Refrigerator (Model: NS‑RTM18WHD2). To obtain the correct replacement part, our support team can assist with identifying the exact shelf needed and provide ordering options. For the fastest service, please reach out to us directly at [email protected] with your model number and a brief description of the part you’re looking for. Including a photo of the existing shelf can also help ensure we match the correct component. Narendra | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionJust purchased this refrigerator/freezer and freezer does not work. It was delivered yesterday.

Asked 2 months ago by DebraM.

Q: QuestionWhat is the warranty on this refrigerator

Asked 2 months ago by Tammy.

• A:Answer Hello Tammy, thank you for your question. The Insignia™ 18 Cu. Ft. Top‑Freezer Refrigerator includes a 1‑year limited warranty. Adam | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs this fridge “garage ready”?

Asked 2 months ago by Angela.

• A:Answer Hello Angela, Thank you for your question. This refrigerator is not garage‑ready. It is designed for use in standard indoor environments, and exposure to extreme temperatures may affect its performance and reliability. Andres | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionAre there any compatible garage heater kits for this refrigerator? My fridge is in the garage and while it’s worked perfectly up till this winter the temps have just recently dropped. The fridge has stopped running 6 days after our warranty expired!

Asked 2 months ago by Max.

• A:Answer Hello Insignia Customer! Thank you for your question. This refrigerator model is not garage‑ready, so there are no compatible garage heater kits available for it. When temperatures drop too low, non‑garage‑ready refrigerators can stop running because the internal thermostat is not designed for cold environments. Sidhartha | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionCan it open right to left

Asked 2 months ago by BR.

• A:Answer Hello, thank you for your question. Yes, the Insignia™ 18 Cu. Ft. Top‑Freezer Refrigerator with Handles does have a reversible door hinge, meaning it can open from either the right or the left. The hinge setting is reversible left/right, and the unit includes the necessary hardware to change the door swing. If you have any other product questions, feel free to reach out to us at 1‑877‑467‑4289. Sudeep | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionDoesn't it have live electric plug in for ice maker

Asked 2 months ago by Kws432.

Q: QuestionDoes the power chord come provided with the refrigerator?

Asked 3 months ago by RandyC.

• A:Answer Hello Randy, thank you for your question. Yes, NS‑RTM18WHD2 refrigerator does come with a power cord already attached. Sam | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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