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I'm sorry to hear about the issues you're experiencing with your Insignia 2.0 Mini Soundbar. Here are some troubleshooting steps you can try to resolve the problem: 1. Check Connections: Ensure that the optical cable is securely connected to both the soundbar and the TV. Sometimes, a loose connection can cause issues. 2. Power Cycle: Turn off both the soundbar and the TV. Unplug them from the power source, wait for about 30 seconds, and then plug them back in. Turn them on again and see if the issue persists. 3. Input Source: Make sure the TV is set to the correct audio output source. Go to the TV's audio settings and select the optical output. 4. Reset the Soundbar: Try resetting the soundbar to its factory settings. Refer to the user manual for specific instructions on how to perform a reset. 5. Firmware Update: Check if there are any firmware updates available for your soundbar. Updating the firmware can sometimes resolve connectivity issues. 6. Interference: Ensure there are no other devices nearby that might be causing interference with the soundbar's signal. If these steps don't resolve the issue, it might be best to contact Insignia Support for further assistance. You can reach them at 1-877-467-4289. I hope this helps! If you have any other questions or need further assistance, feel free to ask.
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