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Hi Mike, thank you for bringing up your concerns about your Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer. It is completely normal for the side of the refrigerator to feel hot as there is a motor inside that works to keep the food cold by removing heat from the inside and releasing it outside. This process generates heat on the side of the refrigerator, causing it to feel warm to the touch. As for the noise, it is also normal as the metal parts expand and contract, and the refrigerant circulates throughout the system. Please let us know if you have any further questions or concerns. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
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