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Hi SirdukeJohns! It is not uncommon for new appliances to have a slight smell when first being used. This is often due to the manufacturing process and should subside after some use. I would recommend running the air conditioner for a few hours and seeing if the smell dissipates. If it does not improve or if the smell is unbearable, then you may want to consider exchanging it. JC | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
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