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Hello! Thank you for your question. If your Insignia 6,000 BTU portable AC isn’t cooling, make sure the exhaust hose is securely connected and venting hot air outside, confirm the unit is set to Cool mode, and check that the air filter is clean, if these steps don’t resolve the issue, you can contact our support team at 1‑877‑467‑4289 or email us at Insignia@bestbuy.com for further assistance. Darshan | Insignia
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