A:Answer Hello, thank you for your question, Best Buy does offer haul‑away service for an old refrigerator, and the customer can have their existing unit removed when the new Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator is delivered. If you want to know more about fees, scheduling, or eligibility, you can contact Best Buy directly at 1‑888‑237‑8289 for assistance. Sudeep | Insignia.