Questions & Answers

Q: QuestionIs this a standard size refrigerator?

Asked 5 days ago by Rose.

• A:Answer Hello Rose, thank you for your question. Yes, this Insignia™ 18 cu. ft. top freezer refrigerator is considered a standard size unit for most homes. At 30 inches wide, it fits the common width used in many kitchen layouts and is comparable to other full size top freezer models in this capacity range. Sudeep | Insignia

  Answered 2 days ago by InsigniaCustomerSupport

  
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Q: QuestionIs this refrigerator garage ready?

Asked 1 week ago by sowatery.

• A:Answer Dear Customer, thank you for your question. The Insignia™ 30 in. Wide 18 Cu. Ft. Top‑Freezer Refrigerator (Model NS‑RTM18SS2) is not garage‑ready and is designed to operate within standard indoor household temperature ranges. Rafay | Insignia Products

  Answered 4 days ago by InsigniaCustomerSupport

  
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Q: Questionhow to check and see if white drain tube in drip pan is clogged

Asked 1 week ago by coach.

Q: QuestionDoes this unit have holes in front to ad casters as to be able to roll it front or back ?

Asked 1 week ago by Anonymous.

• A:Answer Hello, thank you for your question. No, the Insignia™ 30 in. Wide 18 Cu. Ft. Top‑Freezer Refrigerator does not have front‑mounted holes designed for adding casters. This unit is intended to remain stationary and modifying it to add wheels could affect stability and performance. Sudeep | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the warranty for this refrigerator

Asked 2 weeks ago by Me.

• A:Answer Hello, thanks for reaching out. The Insignia 18 Cu. Ft. Top‑Freezer Refrigerator [Model: NS-RTM18SS2] includes a 1‑year limited manufacturer’s warranty, which covers defects in materials and workmanship under normal use. For complete coverage details, including limitations and exclusions, you can refer to the Warranty Manual available on the Best Buy product page Mueez | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this frig have outside handles

Asked 1 month ago by Anonymous.

• A:Answer No it doesn't it has finger pull slots

  Answered 1 month ago by dirt17Verified Purchase

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Q: QuestionHow can I get one with an ice maker? What does it cost? Does the ice maker need replacement filters? If so, is it easy to change the filter?

Asked 1 month ago by LauraBeth.

Q: QuestionEar pox stuck bottom of refrigerator how can I retrieve

Asked 1 month ago by Anonymous.

Q: QuestionDoes the refrigerator come with an icemaker? Can you get one put in? Price?

Asked 2 months ago by C2C.

• A:Answer Hello, thank you for your question. The Insignia™ 18 Cu. Ft. Top‑Freezer Refrigerator does not come with an icemaker included, but it is icemaker‑ready. You can add the compatible Insignia™ Ice Maker Kit (model NS‑ICEF2W2), which is typically priced around $99.99. This kit installs directly into the freezer compartment for automatic ice production. Poojitha | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionIce maker?

Asked 2 months ago by Anonymous.

• A:Answer No

  Answered 1 month ago by EmotionT

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Q: QuestionDoes Best Buy sell the optional ice maker for this unit? If so how much? Will my Total Tech membership install the optional ice maker?

Asked 2 months ago by Earl.

• A:Answer Yes and yes

  Answered 2 months ago by LorenCVerified Purchase

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Q: QuestionCan the old refrigerator be taken out by the delivery personnel?

Asked 3 months ago by Sam.

• A:Answer Yes but they charge

  Answered 2 months ago by MichaelKVerified Purchase

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Q: QuestionWhat are the dimensions of the fridge in the packaging? Trying to understand if it will fit in the trunk of a Mazda CX9

Asked 3 months ago by Packaging.

• A:Answer Hello, thank you for your question. No, this refrigerator will not fit inside the trunk of a Mazda CX‑9. The packaged dimensions are 71.38" (H) × 31.88" (W) × 33.25" (D), which are too large for the CX‑9’s rear cargo opening, even with the seats folded down. Sudeep | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan you install an ice maker

Asked 3 months ago by Anonymous.

• A:Answer Yes, this unit looks to be acceptable to install an ice maker.

  Answered 3 months ago by 03495

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Q: QuestionWhy on recommended settings the temps for refrigerator run between 45 and 51, this refrigerator is brand new not even a month old. Is this a normal temp for this product?

Asked 4 months ago by KimB.

• A:Answer Hi kimB! Thanks for your question, The recommended setting should keep the fridge around 37–40°F. If yours stays at 45–51°F, that isn’t normal for this model and may need adjustment or service. If you have any questions or for more information please contact us at 1-888-237-8289. Lucien | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionWILL THE FREEZES GET TO 0 DEGREES AND THE FRIDGE GET TO 37 DEGREES AS RECCOMMENDED AS THE BEST TEMPERATURES

Asked 4 months ago by 280.

• A:Answer Yes

  Answered 3 months ago by ECARTERVerified Purchase

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Q: QuestionMy fridge has been making a loud squealing noise very often since the day we got it. I tried looking for a switch to shut off the ice maker, but I can't find it.

Asked 5 months ago by Captnhowdy320.

• A:Answer get a new one at Best Buy. It's time

  Answered 5 months ago by CelestinePenjoyingmymybuyVerified Purchase

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Q: QuestionDoes it make ice

Asked 5 months ago by Anonymous.

• A:Answer No ice maker with this model.

  Answered 5 months ago by user784252Verified Purchase

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Q: QuestionWhat is the ice maker price and availability?

Asked 6 months ago by Fridge.

• A:Answer Yes

  Answered 5 months ago by ChristelaHVerified Purchase

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