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Hello, thank you for the question. If your Insignia 32" Class FE Series Fire TV powers on to a gray screen, try unplugging the TV for a few minutes and then plugging it back in, and make sure the correct input is selected. If the issue continues after restarting, please contact 877-467-4289 or insignia@bestbuy.com for further assistance. Poojitha | Insignia
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