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Hi there, Please follow the troubleshooting steps below: 1.Make sure that your dehumidifier is plugged in. 2.Make sure that the water tank is in the proper position. 3.Check if the water tank is full. 4.Check if your dehumidifier has reached your set humidity level. 5.Check the house fuse/circuit breaker box. For further assistance, please contact our Insignia Customer Service directly at 1-877-467-4289 to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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