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Hello! Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience this may have caused. We would like to inform you that Best Buy's return and exchange policy for this product is only 15 days from the date of purchase. However, if it's been longer than 30 days, we recommend filing a warranty claim with Insignia Support instead. To do so, please call them at 1-877-467-4289, Monday to Saturday from 8am to 9pm CT. Our support team will be happy to assist you with your warranty claim and get you back up and running with a working product as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
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