“I've had 2 of these chairs. The 2nd one is very intense on my back. Almost painful. I turned the back intensity down to the lowest level. It's still too hard. Is there something wrong with this one?”
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Hello, I apologize for any inconvenience this may have caused. If the massage chair's intensity is too strong for your preferred pressure, you may want to consider adjusting the massage types and exploring additional modifications for a customized experience that better suits your preferences. I hope you find this information helpful, and if you have any further questions, please feel free to reach out again. - Carl | Insignia Support
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