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Thank you for your inquiry! It sounds like your Insignia washer is displaying an E5 error, which often indicates an issue with the impact switch or leveling. A common cause is that the washer is not level. Try this simple troubleshooting: first, ensure your washer is slid fully into its position. Then, open the lid and pour water into the tub up to the leveling circle. If the water touches the circle evenly all around, your washer is level. If not, carefully tilt the washer and adjust the leveling feet on the bottom front until the water level is even. Be sure not to extend the feet too much, as this can cause vibrations. If, after leveling, the E5 error persists, it's best to contact Insignia support for further assistance. They can help diagnose the problem and provide more specific solutions or arrange for repairs. - Mae | Insignia Support
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