“Our machine is brand new. When we run a load, we are noticing that there is not enough water per load. Everything is not being submerged. I watch it and it doesn't agitate enough to get the stuff that's out of water, under water. What is wrong????”
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Thank you for your inquiry! Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer might be experiencing issues with water level and agitation. To troubleshoot, first check the water level settings to ensure they are appropriate for the load size. Overloading the washer can prevent proper agitation and water distribution, so try running a smaller load to see if the issue persists. Using the soak option, if available, can help ensure clothes are fully submerged before the wash cycle begins. Additionally, inspect for any blockages in the water inlet or filters that might be restricting water flow. Sometimes, resetting the washer by turning it off, unplugging it for a few minutes, and then restarting can resolve minor issues. If these steps don't resolve the problem, consulting the user manual or contacting Insignia customer support for further assistance might be necessary. Keith | Insignia Support
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