“What do I do if I get an E5 error & it stops spinning, on a 1 yr old machine?”
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Hi Lanada! We apologize to hear about the E5 error and the spinning issue with your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. Here are a few steps you can try to troubleshoot the issue: 1. Check the Load: Ensure the load is balanced. Unevenly distributed laundry can cause the washer to stop spinning. 2. Reduce the load size and redistribute the items. 3. Inspect the Drain Hose: Make sure the drain hose isn't kinked or blocked. Clear any obstructions and ensure proper drainage. 4. Verify Water Supply: Check the water supply valves to ensure they are fully open. 5. Verify that the water pressure is adequate. If these steps don't resolve the issue, we recommend contacting our Insignia customer support team (877-467-4289) directly. They can provide more specific troubleshooting advice or arrange for a technician to diagnose and repair the problem. We hope this information is helpful. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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