“Why does the agitator start before water is dispensed into the basket? It gets lopsided before it even starts.”
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Hi Navymom1994, thank you for reaching out about your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. I'm sorry to hear that you're experiencing issues with the agitator starting before water is dispensed. This behavior can sometimes occur due to the washer's programming, which might initiate the agitator to help distribute the laundry evenly before the water fills the basket. However, if the agitator is causing the load to become lopsided, it could indicate an issue with the washer's balance or load sensing mechanism. Here are a few troubleshooting steps you can try: 1. Check the Load Distribution: Ensure that the laundry is evenly distributed around the agitator. Overloading or unevenly distributing clothes can cause imbalance issues. 2. Adjust the Washer Feet: Make sure the washer is level. Use a spirit level to check and adjust the feet of the washer if necessary. An unlevel washer can cause imbalance during the wash cycle. 3. Run a Test Cycle: Try running a test cycle with a smaller load to see if the issue persists. This can help determine if the problem is related to the load size or distribution. 4. Inspect the Agitator: Check the agitator for any visible damage or obstructions that might be affecting its movement. If these steps do not resolve the issue, it might be a good idea to contact our Insignia customer support for further assistance. Emman | Insignia Products
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