“Just had my dryer swapped for a "new" one and the fan isn't turning on and makes a buzzing noise like a condenser. It's not right. Video attached... Insignia, please advise if service is needed asap please.”
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We understand you're experiencing an issue with the fan on your newly swapped Insignia dryer, noting it's not turning and making a buzzing noise. Unfortunately, we currently do not have access to the video you attached, which would be helpful in diagnosing the problem. Given that this is a new unit and the fan isn't functioning correctly with a buzzing sound, it definitely indicates a problem that needs attention. For the quickest and most effective assistance with this issue, please contact our Insignia support team directly. They will be able to guide you through specific troubleshooting steps or arrange for service as needed to get your dryer working properly as soon as possible. You can reach them by calling 1-877-467-4289. They are available Monday through Saturday, from 8 a.m. to 9 p.m. CT. - Mae | Insignia Support
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