Questions & Answers

Q: QuestionAre the outlets on this surge protector spaced out?

• A:Answer Yes, it has 4 spaced AC outlets to accommodate wider plugs.

Q: QuestionDoes this surge protector have any sort of noise filtering?

• A:Answer Yes, it offers up to 32 dB of noise filtering to minimize interference for better performance.

Q: QuestionWhat is the length of the power cord on this surge protector?

• A:Answer This surge protector has an 8-foot long braided power cord.

Q: QuestionHow many joules of surge protection does this Insignia surge protector offer?

• A:Answer This surge protector provides up to 1,200 joules of protection.

Q: QuestionIs the usb-c port 30 watts when using both usb a ports or is it reduced to 18 watts?

Asked 4 years ago by techfan86.

• A:Answer The USB-C port is 30 W.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionThere seems to be a rocker switch on top of the unit. Is that a power switch or the circuit breaker?

Asked 4 years ago by Dogmania.

• A:Answer That is a power switch.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the amp rating of the USB ports?

Asked 5 years ago by laser633.

• A:Answer The 2 USB-A ports share 5V-2.4A for 12 total watts between them. The USB-C port supports 5V-3A, 9V-3A, 15V-2A & 20V-1.5A for a maximum of 30 watts.

  Answered 4 years ago by techfan86

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Q: QuestionWhat does it mean when there is a quick spark from my Insignia surge protector as I plug in my computer?

Asked 1 year ago by TosaMom.

• A:Answer Hi TosaMom! A quick spark when plugging in your computer to your Insignia™ - 4 Outlet/3 USB 1200 Joules Surge Protector Strip - White can be concerning, but it’s not always a sign of a serious problem. Here are a few potential reasons for this: ~Arcing: This is a common cause of sparks. Arcing occurs when there is a brief electrical discharge as the plug makes contact with the outlet. This can happen if there is a gap or breakdown in the normal flow of electricity ~Inductive Load: Devices with inductive loads, like computers, can cause a small spark when plugged in due to the initial surge of current required to power them up ~Normal Behavior: Sometimes, a small spark is normal and happens due to the sudden connection of the electrical circuit If the spark is large, frequent, or accompanied by other signs like a burning smell or visible damage, it’s best to stop using the surge protector and please don't hesitate to contact us. Please access this link for further assistance https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920 . |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-4-outlet-3-usb-1200-joules-surge-protector-strip-white/6420183.p?skuId=6420183

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this have an integrated circuit breaker system and overload protection?

Asked 3 years ago by help.

• A:Answer Hi help, Yes. Insignia Support Lea https://www.insigniaproducts.com/

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this work with 220V?

Asked 3 years ago by 220Volts.

• A:Answer No, this is for 120 volt.

  Answered 3 years ago by Bravia1Verified Purchase

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Q: QuestionDoes the wall plug rotate?

Asked 4 years ago by Anonymous.

• A:Answer No. It is a regular flat plug.

  Answered 4 years ago by TechFamVerified Purchase

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Q: QuestionIs this a fast charging USB port

Asked 5 years ago by DMsgal103.

• A:Answer Yes.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the measurements (length, width, height) of the power strip block?

Asked 3 months ago by TuckyMom.

Q: QuestionMy USB C port stopped working just outside my 2 week return window. Is there a manufacture warranty on this unit that I can get it replaced or refurbished?

Asked 7 months ago by Trevor.

• A:Answer Thank you for your inquiry! Yes, the Insignia™ 4 Outlet/3 USB 1200 Joules Surge Protector Strip typically comes with a manufacturer warranty. Insignia products generally have a 1-year limited warranty, which should cover defects in materials and workmanship. To get your unit replaced, you can contact Insignia customer support or visit the Best Buy store where you purchased the item. They should be able to assist you with the warranty claim process. Keith | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the status indicators and are they both supposed to be lit?

Asked 7 months ago by Txbee.

• A:Answer Thank you for your inquiry! The Insignia™ 4 Outlet/3 USB 1200 Joules Surge Protector Strip features two status indicators: a Power Indicator and a Protected Indicator. The Power Indicator shows that the surge protector is receiving power and is turned on, while the Protected Indicator confirms that the surge protector is functioning correctly and providing protection against power surges. Both indicators should be lit when the surge protector is operating normally. If the Protected Indicator is not lit, it may mean the surge protector has experienced a surge and is no longer providing protection. Keith | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it accept 220v?

Asked 1 year ago by Anonymous.

• A:Answer Yes, the Insignia™ 4 Outlet/3 USB 1200 Joules Surge Protector Strip accepts 220V12. This makes it suitable for use in regions with 220V power supply. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan this be screwed to the inside of a nightstand?

Asked 1 year ago by Anonymous.

Q: QuestionWell, this protect my cell phones from power surges? Is there a coverage protection if my cell phone is damaged while plugged into this receptacle?

Asked 1 year ago by SuzieQ.

Q: QuestionIs it wall mountable?

Asked 1 year ago by Anonymous.

• A:Answer Yes, But I put it on the left side of my desk. It sits perfectly there

  Answered 1 year ago by AmbroiseDVerified Purchase

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