“My new tv has a two black boarder lines when I go to watch a show! How do I fix that?”
Answer This Question
1-1 of 1 Answer
Hello Antonio, To check if this is just a minor glitch or an internal problem with the set, we are going to reset the TV internally by draining the power remaining in the power supply. This procedure is called a “power cycle”, and to do so, I will kindly ask you to follow the next set of instructions: 1. Unplug the television from the power outlet. 2. Remove all connections from the back of the television. 3. While everything is unplugged, press and hold the "Power" button on your TV for 60 seconds. 4. Connect all devices back into the television, making sure all of them are properly connected 5. Plug the set to the power outlet, if possible, to a different power outlet or a surge protector 6. Turn it on and test it. If you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sorry, there was a problem. Please try again later.