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Hi! Appreciate you reaching out to us. If the picture on your Insignia FireTV is not displaying all the way to the top or bottom of the screen, you may need to adjust the aspect ratio settings on your TV. Here's how you can do that: Press the home button on your FireTV remote to bring up the main menu. Navigate to Settings. Select Display & Sounds. Choose Display. Look for an option called Aspect Ratio or Display Area. Select the appropriate aspect ratio setting that fills the screen completely (often labeled as "Full" or "16:9"). Save your changes and exit the menu. Check if the picture now displays on the full screen without any cutoff at the top or bottom. If adjusting the aspect ratio settings does not solve the issue, you may also want to check the settings on your TV itself. Look for any overscan or zoom settings that may be causing the picture to be cropped. Make sure these settings are turned off or set to normal. If you're still experiencing issues with the picture not displaying properly, you may want to contact Insignia customer support for further assistance. JC | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Sorry, there was a problem. Please try again later.That is just the way some movies payback. Some movies display as full screen and others will play with a bar at the top n bottom of the screen, it's normal. Most of the older model TVs used to give you multiple viewing modes including zoom. But when you zoom a picture that has bars at the top n bottom, quality of picture declines. I haven't noticed any of the newer TVs with multiple pictures modes including zoom in the newer televisions. Zoom takes away from picture quality.
Sorry, there was a problem. Please try again later.For this situation, it was actually my DirectTV remote that required a setting change. (Figured this out after following instructions from Insignia that didn’t help, but lead me to review auxiliary units.)
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