Questions & Answers

Q: QuestionCan you use the Bluetooth functionality of this tv while watching something from a DirecTV box and not from the built in fire TV?

Asked 5 years ago by Wiseguy13.

• A:Answer The Bluetooth is for the Remote, it works using Bluetooth technology. You cannot connect mobile devices to the TV using Bluetooth. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this tv have a built in pvr?

Asked 5 years ago by Anonymous.

• A:Answer No, this TV does not have a built-in pvr nor dvr. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionMy screen is black but I can hear sounds what can I do to fix this

Asked 5 years ago by Jaiii.

• A:Answer For personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this tv have the remote that allows you hit the 2 and get channel 2, or is it like the TCL that only has an up and down channel control? It seems like the TCL is cheaply made and not really good for the people who use an antenna instead of cable.

Asked 5 years ago by Bigal.

• A:Answer Once you scan your antenna channels during initial setup, the channels will all show on the "LIVE" page and even show you what is on each channel at that time. "LIVE" is right next to "HOME" at the top of the screen, so you don't have to put in channel numbers. I find it's a lot easier than switching to antenna from apps like I have to do on my older smart tv.

  Answered 5 years ago by yayaVerified Purchase

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Q: QuestionHow do I display a picture from a USB flash drive? I do not see my USB as an "input" option in the menu? The TV has reformatted the USB as an external device because I do not plan on storing apps on it, just for viewing pictures.

Asked 5 years ago by TomC.

• A:Answer Try to use the Amazon Photos app and upload your pictures to the cloud. For more information, please visit amazon.com/photos David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionMy Insignia TV (bought 1/31/2019} is having signal issues?? Screen locks, "signal lost" msg, lost pixels, picture and sound not synched. This is intermittent and has been happening since mid-March. Is this the TV or the network ?

Asked 5 years ago by rbud.

Q: Questiondoes this tv have built in wifi?

Asked 5 years ago by jb.

• A:Answer Wi-Fi is built in

  Answered 5 years ago by Annie

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Q: Questionsound system. do I need to buy a sound bar?

Asked 5 years ago by putmantimh.

• A:Answer No - a sound bar is not needed

  Answered 5 years ago by Familyof3

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Q: QuestionIs this tv compatible with the Dynex™ - Fixed Wall Mount for Most 37" - 75" Flat-Panel TVs - Black?

Asked 5 years ago by Meagen.

• A:Answer Yes, the TV VESA Mounting Pattern is 200 × 200. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionThe picture on my tv has become too dark to watch. And it flickers a little bit. The sound and every other function still seems to be fine. I have restarted and set the tv back to factory settings several times and nothing has helped. Any help?

Asked 5 years ago by Jaybud72.

• A:Answer For personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this TV allow you to add new apps? Or does it have Disney+ already predownloaded. My main concern is Disney+

Asked 5 years ago by SJS285.

• A:Answer Yes, you can add new app to it, including Disney+. If you are familiar with the standard Amazon Fire Stick, it is basically the same just that it’s built in to the TV. You can add any app that is available for Fire Sticks. Hope this helps.

  Answered 5 years ago by AlexVerified Purchase

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Q: QuestionBrand new TV. I was able to set up the WIFI and download all of the apps I wanted. Yet none of the videos will play. All of them just keeps buffering. I checked the WiFi signal and it is very good, the storage isn’t full. What could be wrong?

Asked 5 years ago by Jas.

• A:Answer I would check your internet speed. That is what generally causes buffering.

  Answered 5 years ago by NicoleVerified Purchase

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Q: QuestionDoes this tv have Netflix, YouTube and Hulu?

Asked 5 years ago by Alexa.

• A:Answer Yes. It's a great TV for the money though the hd is not quite as sharp as I expected. Still, the picture is good and clear and the color is sharp. Totally worth the price

  Answered 5 years ago by WillzVerified Purchase

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Q: QuestionCan this tv be wall mounted and if so what type of mount is needed?

Asked 5 years ago by mounting.

• A:Answer Yes, a VESA Mount that supports the pattern 200 × 200 should work. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhy can’t I watch Netflix? It freezes everytime

Asked 5 years ago by Meme.

• A:Answer Try to use a Wi-Fi Extender to improve the signal strength or use an Ethernet cable for a direct and more stable connection. If the issue persists, for personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionTv went black has sound but no picture as you can see from picture i uploaded it was made oct 2018 not even two yrs old it was a gift to my youngest son he said while watching stared getting darker now completely black.

Asked 5 years ago by Blackscreen.

• A:Answer For personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the tv come with the app Disney Plus?

Asked 5 years ago by Fredy.

• A:Answer You can stream content from the Disney + app. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan you use screen mirroring from an apple iphone?

Asked 5 years ago by Joe.

• A:Answer You can connect an Apple TV box to the TV using an HDMI cable. The Apple TV box supports AirPlay. Another option is to use an AV adapter (Lightning to HDMI) to connect your iPhone to the TV. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhere in the back of my Insignia TV NS-43DF710NA19 do I plug in the power cord?

Asked 5 years ago by KittyKat1313.

• A:Answer Plug the power cord into the AC IN jack on the back of your TV. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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