Questions & Answers

Q: QuestionWhat is the comfort mode used for? It is not in the manual.

Asked 1 year ago by HelpNeeded.

• A:Answer The Insignia 50-Pint Dehumidifier's comfort mode is designed to keep you comfortable while sleeping or sitting near open windows or doors. This feature adjusts humidity removal to create a balanced indoor environment, ensuring that you stay comfortable without sacrificing energy efficiency. By removing excess moisture from the air, the dehumidifier helps to reduce musty smells and prevents mold growth, creating a healthier and more pleasant living space. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHey... I need a replacement filter for the Insignia 50pt Dehumidifier. Can't really find anything concrete online that is for this model NS-DH50WH1 Thanks for any link to the item.

Asked 1 year ago by BuyerRemorse.

• A:Answer Cleaning the accumulated dust with a napkin works really well for me. Have owned this unit for over 3 years and still works great (original filter)

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questionhow loud exactly is this unit?

Asked 1 year ago by drvn.

• A:Answer Hi Drvn! The noise level of the Insignia 50-Pint Dehumidifier is measured at 53 decibels. JC | Insignia Support https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the decibel reading on this unit?

Asked 1 year ago by nickname.

Q: Questionis this able to be emptied from the front

Asked 2 years ago by Anonymous.

• A:Answer Yes very simple i love this item recommend

  Answered 2 years ago by Marcus43Verified Purchase

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Q: QuestionThe dehumidifier makes a weird noise and cycles through this noise (maybe compressor) and won't turn off unless unplugged. How do I fix this? Produces hot air during this cycling.

Asked 2 years ago by 1treelover.

• A:Answer Unit was less than a year old. Insignia is a Best Buy name brand, so they took it back without an extended warranty.. Long story short, the unit is garbage when it starts doing this.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the lowest setting for humidity level?

Asked 2 years ago by Dick.

• A:Answer This unit has a humidity range setting from 35% to 85%.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionHow do I remove the inner cartridge to clean the water tank?

Asked 2 years ago by Janet.

• A:Answer Please note this unit does not have an inner cartridge to clean. The only other part in the tank is a free moving float which just snaps into place.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionWhere can i purchase a replacement tank?

Asked 2 years ago by WLMACTRIGHT.

Q: QuestionWhere are these made?

Asked 2 years ago by Radar.

• A:Answer All Insignia products are made in China.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionWhen the humidity reaches to the set level, the compressor stops, and the fan turns off shortly after. Is there a way to keep the fan always running? It is annoying to have the fan constantly on or off.

Asked 2 years ago by Customer.

• A:Answer Please read your owner's manual for instructions on continuous running of the unit, and follow the instructions.

  Answered 2 years ago by JamesKVerified Purchase

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Q: QuestionI bought this product not even a month ago and it started making a rattling sound. What could it be?

Asked 2 years ago by West.

• A:Answer Contact 1-877-467-4289 for support.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: Questiondoes it make the room hot. does it blow hot air while running?

Asked 2 years ago by maria.

• A:Answer I wouldn’t say it blows out hot air, but the exhaust air is slightly warm. I have have not noticed it making the room any hotter, but I do keep it in a very large space. If anything it makes the room much more comfortable.

  Answered 2 years ago by CoryGVerified Purchase

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Q: QuestionDehumidifier had been running for day and a half...not picking up moisture

Asked 2 years ago by CarolN.

• A:Answer Do you have your air conditioner also on? Is the humidity “reading “ normal (between 50 ~60)?

  Answered 2 years ago by ChicagoanVerified Purchase

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Q: QuestionHow does it defrost

Asked 2 years ago by Tigger.

• A:Answer the device goes in to fan only mode until the white ice disappear

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionBought this in 2020, it worked last summer. Did not use it much in the winter, so this year spring, it no longer collects any water, the coil is forming ice ... The air filter and the coils are really clean... Is this dehumidifier done for ?

Asked 2 years ago by Jimmy.

• A:Answer Call Insignia products at 1-877-467-4289 or visit their website as listed in the manual

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionIs this an Energy Star dehumidifier?

Asked 2 years ago by Charlie.

• A:Answer Yes, it is Energy Star rated.

  Answered 2 years ago by DavidRVerified Purchase

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Q: QuestionCan I download a phone app to notify me when I need to empty the container that holds the water?

Asked 2 years ago by Daisy.

• A:Answer Unfortunately no, this is not a smart device. It does have a little beeper alarm.

  Answered 2 years ago by TechTyVerified Purchase

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Q: Questionwarranty?

Asked 3 years ago by ed.

• A:Answer Warranty is 1 year from date of purchase.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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