Questions & Answers

Q: QuestionThe dehumidifier makes a weird noise and cycles through this noise (maybe compressor) and won't turn off unless unplugged. How do I fix this? Produces hot air during this cycling.

Asked 2 years ago by 1treelover.

• A:Answer Unit was less than a year old. Insignia is a Best Buy name brand, so they took it back without an extended warranty.. Long story short, the unit is garbage when it starts doing this.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the lowest setting for humidity level?

Asked 2 years ago by Dick.

• A:Answer This unit has a humidity range setting from 35% to 85%.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionHow do I remove the inner cartridge to clean the water tank?

Asked 2 years ago by Janet.

• A:Answer Please note this unit does not have an inner cartridge to clean. The only other part in the tank is a free moving float which just snaps into place.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionWhere can i purchase a replacement tank?

Asked 2 years ago by WLMACTRIGHT.

Q: QuestionWhere are these made?

Asked 2 years ago by Radar.

• A:Answer All Insignia products are made in China.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionWhen the humidity reaches to the set level, the compressor stops, and the fan turns off shortly after. Is there a way to keep the fan always running? It is annoying to have the fan constantly on or off.

Asked 2 years ago by Customer.

• A:Answer Please read your owner's manual for instructions on continuous running of the unit, and follow the instructions.

  Answered 2 years ago by JamesKVerified Purchase

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Q: QuestionI bought this product not even a month ago and it started making a rattling sound. What could it be?

Asked 2 years ago by West.

• A:Answer Contact 1-877-467-4289 for support.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: Questiondoes it make the room hot. does it blow hot air while running?

Asked 2 years ago by maria.

• A:Answer I wouldn’t say it blows out hot air, but the exhaust air is slightly warm. I have have not noticed it making the room any hotter, but I do keep it in a very large space. If anything it makes the room much more comfortable.

  Answered 2 years ago by CoryGVerified Purchase

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Q: QuestionDehumidifier had been running for day and a half...not picking up moisture

Asked 2 years ago by CarolN.

• A:Answer Do you have your air conditioner also on? Is the humidity “reading “ normal (between 50 ~60)?

  Answered 2 years ago by ChicagoanVerified Purchase

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Q: QuestionHow does it defrost

Asked 2 years ago by Tigger.

• A:Answer the device goes in to fan only mode until the white ice disappear

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionBought this in 2020, it worked last summer. Did not use it much in the winter, so this year spring, it no longer collects any water, the coil is forming ice ... The air filter and the coils are really clean... Is this dehumidifier done for ?

Asked 2 years ago by Jimmy.

• A:Answer Call Insignia products at 1-877-467-4289 or visit their website as listed in the manual

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionIs this an Energy Star dehumidifier?

Asked 2 years ago by Charlie.

• A:Answer Yes, it is Energy Star rated.

  Answered 2 years ago by DavidRVerified Purchase

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Q: QuestionCan I download a phone app to notify me when I need to empty the container that holds the water?

Asked 2 years ago by Daisy.

• A:Answer Unfortunately no, this is not a smart device. It does have a little beeper alarm.

  Answered 2 years ago by TechTyVerified Purchase

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Q: Questionwarranty?

Asked 2 years ago by ed.

• A:Answer Warranty is 1 year from date of purchase.

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionIF I SET THIS AT 70% AND TURN IT ON WILL IT COME ON AND SHUT OFF AUTOMATICALLY OR WILL I HAVE TO KEEP TURNING IT ON?

Asked 2 years ago by JEFF.

• A:Answer Reference your manual or Call Insignia products at 1-877-467-4289 or visit their website as listed in the manual

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: Questionthe water has stop draining into the bucket. what does that mean,?

Asked 2 years ago by madsmoky.

• A:Answer Call Insignia products at 1-877-467-4289 or visit their website as listed in the manual

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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Q: QuestionDoes it have a defrost?

Asked 3 years ago by kayaktime.

• A:Answer They automatically defrost. No special action is required

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questiondoes this unit give off a lot heat?

Asked 3 years ago by Anonymous.

• A:Answer Yes, Room air is 75 degrees and this is putting out about 93 degree.

  Answered 4 months ago by AnonymousVerified Purchase

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Q: QuestionIs the product UL or CSA listed?

Asked 3 years ago by RC.

• A:Answer Call Insignia products at 1-877-467-4289 or visit their website as listed in the manual

  Answered 2 years ago by HappyHappyHappyVerified Purchase

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