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I had trouble figuring this out too so I just talked to Best Buy support because it's one of their brands. It sounds like they send out one of their people to diagnose the problem and then if it's within the warranty they'll be the ones who talk to the supplier about repair items or new units. I think maybe just call the best buy customer support and explain that you're confused about how the warranty works and who to talk to. I think they figured it out for me based on that and having my order number handy. I don't have their special plan that costs extra and whatnot but they still got me to the right people I think.
Sorry, there was a problem. Please try again later.If you're having trouble finding the manufacturer's warranty for the Insignia™ 6.7 Cu. Ft. Electric Dryer and its matching washer, you can check the product documentation provided with your purchase or visit the manufacturer's website for warranty information. Alternatively, contacting the manufacturer's customer support directly can provide assistance in obtaining the necessary details about the warranty coverage for your appliances. Keith | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014
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