A:AnswerHey there, sorry you experienced the problems you did. it is designed to be used 2 minutes at a time then rested as it will overheat. I have purchased a few shredders and this one has been the most reliable. Certainly it can only do a few sheets at a time but since most times I am shredding things as I get them(like junk mail etc.) the limited number of sheets does not bother me. I think it is a great shredder for the price.
A:AnswerThe shredder is not perfectly square (some faces slope), but with that said, the dimensions are roughly 13" x 8.5" x 13.5" high (or about 6.5 gallons). this is the dimensions of the basket only with the shredder removed. The shredder head adds about 4" more height.
A:AnswerUsing your two feet, hold the lower bottom of the container.
Pull the upper (shredder).
If it does not separate, spray some oil on the space that joins the container and the shredder. Then pull them to separate.