“Why are most of my movies playing in wide screen with the black bars on top and bottom. I tried for hours and looked up everything i could and still nothing. Do i need to send back and get a new tv…?”
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Hi Isaiahwil, To check it further, please follow these steps below: Home> Settings> Application> Manage Installed Apps> select app/ press Ok>clear cache. To check if this is just a minor glitch or an internal problem with the set, we are going to reset the TV internally by draining the power remaining in the power supply. This procedure is called a “power cycle. 1.Unplug your TV from the power outlet. 2.Remove all connections from the back of the TV. 3.While everything is unplugged, press and hold the "POWER" button on your TV for 60 seconds. 4.Plug all connections at the back of your TV making sure all of them are properly connected. 5.Plug the set to the power outlet, if possible, try to connect to a different power outlet or a surge protector. 6.Turn it on and test it. For further assistance, please contact our Insignia Customer Service directly at 1-877-467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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