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Sorry to hear. Did you set it up yourself? I had the Geek Squad service when they delivered the TV. They did all the audio and programming for me. Maybe it could be defective. They should be able to troubleshoot seeing that it's a brand-new purchase or replace it.
Sorry, there was a problem. Please try again later.Hi there! Thank you for reaching out. I understand that there is no audio playing on your TV. Please contact us through our customer service line for further diagnostics and troubleshooting. If you need further assistance, don’t hesitate to reach out - Carl | Insignia Support
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