“We lost all of the food because we didn't know it died. I don't trust it now, but not sure if BB will just repair or replace. Anyone have this experience?”
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This freezer has an exterior blue light to visually verify the freezer is working
Sorry, there was a problem. Please try again later.I’m really sorry to hear about your experience with the freezer. Losing all that food must have been frustrating. From what I’ve found, other customers have had similar issues with their Insignia™ 7.0 Cu. Ft. Garage Ready-Chest Freezer. Here are some steps you can take: 1. Contact Best Buy Customer Service: Explain the situation and your concerns. They can provide options for repair or replacement based on your warranty and their policies. 2. Check Warranty: If your freezer is still under warranty, Best Buy might offer a repair or replacement. Make sure to have your purchase receipt and warranty information handy. 3. Document the Issue: Take photos or videos of the freezer and the issue you’re experiencing. This can help when discussing the problem with customer service. Many customers have reported that Best Buy is generally responsive to such issues, especially if the appliance is still under warranty. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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