“Hello! We just mounted our new TV a few hours ago and it is crashing while watching it. It’s happened multiple times. We tried to unplug and plug it back in, disconnected the PS4, but still having issues. Help!”
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Sorry, there was a problem. Please try again later.Hi NewBuyer, Thank you for reaching out and sharing your feedback about the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the crashing issues you're experiencing. Here are a few troubleshooting steps you can try: 1. Check for Software Updates: Ensure your TV's firmware is up to date. You can do this by going to the settings menu and checking for any available updates. 2. Reset to Factory Settings: Sometimes, a factory reset can resolve persistent issues. This option is also available in the settings menu. 3. Inspect Connections: Make sure all cables are securely connected and there are no loose connections. 4. Power Cycle: Unplug the TV from the power source, wait for about 10 minutes, and then plug it back in. If these steps don't resolve the issue, please contact our customer support team for further assistance. We appreciate your patience and hope to get your TV working perfectly soon! - Emman | Insignia Products
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