“I'm trying to connect my Kensington Mouse and Keyboard. However, I'm getting a message that this device is not working properly because Windows cannot load the device driver required for this device (Code 31). I've done bluetooth system troubleshooter.”
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I'm sorry to hear you're having trouble with your Kensington Mouse and Keyboard. The Code 31 error indicates that Windows is unable to load the necessary drivers for the device. Here are some steps you can try to resolve this issue: 1. Update the Drivers: - Open Device Manager by right-clicking the Start button and selecting Device Manager. - Find your Kensington Mouse and Keyboard under the relevant category. - Right-click on the device and select Update driver. - Choose Search automatically for updated driver software. 2. Reinstall the Drivers: - In Device Manager, right-click on the Kensington device and select Uninstall device. - Restart your computer. Windows should automatically reinstall the drivers upon reboot. 3. Download Drivers from Kensington: - Visit the Kensington Support page and download the latest drivers for your mouse and keyboard. - Install the downloaded drivers and restart your computer. 4. Check for Windows Updates: - Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your computer. If these steps don't resolve the issue, you might want to try using a different USB port or another Bluetooth adapter to rule out hardware issues. Let me know if this helps or if you need further assistance!
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