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My exact problem! Don't bother contacting customer service (email or phone). They don't know why either!
Sorry, there was a problem. Please try again later.In setting the alarm for this Insignia™ - Digital AM/FM Dual-Alarm Clock - Black, please make sure you have followed these procedures: Notes: • Your clock radio must be in standby mode (radio off ) toset the alarm. • Your clock radio can be set to activate twice a day bysetting different times in ALARM 1 and ALARM 2. 1. Press VOL –/ or VOL +/ (depending upon the alarm you want to set). The or indicator lights up. 2. Press and hold VOL –/ (or VOL +/ ). The hour digits will blink on the display. 3. Press TUNE / repeatedly to set the correct hour, then press VOL –/ (or VOL +/ ) to confirm the setting. The minutes digits will blink. 4. Press TUNE / repeatedly to set the correct minutes, then press VOL –/ (or VOL +/ ) to confirm the setting. 5. Press TUNE / to select the alarm sound source (either buzzer or radio). The alarm mode name will be shown on the display (Buzzer=Bu or Radio=rAd). Press VOL –/ (or VOL +/ ) to confirm. If you select radio,tune to the station you want and set the volume. 6. Press TUNE / to set the volume of the alarm. The alarm will turn on at the time you have set and will turn off automatically after 59 minutes. 7. Repeat these steps to set the alarm to a different time. Note: In standby mode, press and hold VOL –/ (or VOL +/) to reset the alarm time
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