Questions & Answers

Q: QuestionDoes the chair swivel and tilt?

• A:Answer Yes, the chair has a swivel and tilt mechanism that allows for customized positioning.

Q: QuestionHow much does the chair weigh?

• A:Answer The chair weighs 27.34 pounds.

Q: QuestionDoes this gaming chair come with armrests?

• A:Answer Yes, the gaming chair comes with armrests.

Q: QuestionIs the seat height of this chair adjustable?

• A:Answer Yes, the seat height is adjustable and can be adjusted between 17.72 inches to 21.26 inches.

Q: QuestionWhat type of base does this gaming chair have?

• A:Answer It has a sturdy, five-pointed star base with wheels for easy movement.

Q: QuestionWhat is the Maximum weight for this chair?

Asked 2 years ago by Anonymous.

• A:Answer I’m 295 and it holds very well, but the tag says 350

  Answered 2 years ago by GeneM

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Q: QuestionHow far will this tilt back? Does it have a release button to allow you to tilt back or just a rocking recline mechanism?

Asked 3 years ago by MLM.

• A:Answer It tilts back ~6-10 inches. The tension for the recline can be adjusted, and the recline can be turned off all together.

  Answered 2 years ago by NateTVerified Purchase

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Q: QuestionCan I adjust the back of the chair so it isn't leaning back? Tilt is disabled. Sitting regularly doesn't have my back against the back rest. I am using as office chair. I adjusted tilt tension and it's still back further than I'd like.

Asked 1 year ago by Lms1987.

• A:Answer Hi there! It sounds like you’re having trouble getting your Insignia™ Essential PC Gaming Chair to provide the support you need. Here are a few steps you can try to adjust the backrest: >Check the Tilt Lock: Ensure that the tilt lock is engaged. Sometimes, even if the tilt tension is adjusted, the chair might still lean back if the tilt lock isn’t properly engaged. >Adjust the Seat Height: Sometimes, adjusting the seat height can help you find a more comfortable position that allows your back to rest against the backrest. >Recheck the Tilt Tension: Make sure the tilt tension knob is turned to the maximum setting to prevent the chair from leaning back too easily. >Manual Adjustment: If the above steps don’t work, you might need to manually adjust the backrest. This could involve loosening the screws that attach the backrest to the seat and repositioning it to a more upright angle before tightening the screws again. If these steps don’t resolve the issue, please don't hesitate to reach us out. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan you lock the wheels so that the chair won’t move if you try to get up?

Asked 9 months ago by stewart.

• A:Answer Thank you for reaching out. Unfortunately, the wheels of your Gaming PC cannot be locked. We appreciate your question as it helps us improve our products. If you have any further questions, feel free to ask! - Carl | Insignia Products

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionHi I bought this abd it’s not comfortable. How do you assemble to return ?

Asked 10 months ago by Disassemble.

• A:Answer I'm sorry to hear that the chair isn't comfortable for you. To return the Insignia™ Essential PC Gaming Chair, you'll need to disassemble it. Here are the steps to follow: 1. Remove the Wheels: Turn the chair upside down and pull the wheels out from the star base. 2. Detach the Seat: Unscrew the seat from the center support post using the Allen wrench provided. 3. Remove the Arms: Unscrew the arms from the seat bottom and seat back. 4. Disassemble the Base: Remove the center support post from the star base. Make sure to keep all screws and parts together in a safe place. Once disassembled, you can pack the chair back into its original packaging if you still have it. For the return process, you can visit the Best Buy store where you purchased the chair or contact Best Buy customer service for further instructions. They will guide you through the return or exchange process. If you need any more help or have other questions, feel free to ask!

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionI’m looking for a chair that will raise above a 28 inch high desk. The chair I have now measured from the chair to the seat is 17 inches . Will this gaming chair be higher than that ?

Asked 1 year ago by Midnight.

• A:Answer The Insignia™ Essential PC Gaming Chair has an adjustable seat height that ranges from 17.72 inches to 21.26 inches. This means it can be raised higher than your current chair, which measures 17 inches from the floor to the seat. If you have any other questions or need further assistance, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionIs the chair hight cylinder warrantied. If so, for how long?

Asked 1 year ago by Moose.

• A:Answer Hi Moose! If you are referring to the warranty coverage of the Insignia™ - Essential PC Gaming Chair - Black, it is valid for one year starting from the date of purchase. If you need more information about warranty fulfillment, please visit the link below, go to the “Features” section, and access the warranty manual. | Angelica | Insignia Products | https://www.bestbuy.com/site/insignia-essential-pc-gaming-chair-black/6513560.p?skuId=6513560

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow easy is it to put together?

Asked 1 year ago by ShannonS.

• A:Answer I’ve bought items from ikea and this chair is probably easier if not just as easy to put together

  Answered 11 months ago by NickVerified Purchase

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Q: QuestionAre the arm rests padded or are they a hard plastic? Hard to tell for sure from the pics...

Asked 2 years ago by 0D1N.

• A:Answer Have some padding and moveable

  Answered 2 years ago by SamsungVerified Purchase

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Q: QuestionAre you able to use the chair without the arm rests?

Asked 2 years ago by Starwbs.

• A:Answer NO! THE ARM RESTS HOLD THE BACK TO THE CHAIR. UNLESS YOU WANT A REALLY NICE ROLLING STOOL!

  Answered 1 year ago by RusselBVerified Purchase

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Q: QuestionMy son is 5”11 so is this chair suitable?

Asked 2 years ago by Ziggy.

• A:Answer Yes, I am also 5'11" and my head does go above the top of the chair but it's not really necessary to have it too high, especially for someone who's going to be sitting upright looking at a screen.

  Answered 1 year ago by LoganAVerified Purchase

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Q: Questionare the armrests detachable

Asked 21 hours ago by 1234.

Q: QuestionCan you lift the arms up so you can sit with your legs cris-crossed?

Asked 3 months ago by TopNotch.

• A:Answer This chair doesn't have the ability to raise and lower arms

  Answered 2 months ago by user305361Verified Purchase

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Q: QuestionThis item is not available in store near me, is it possible to give another store location to possibly order from?

Asked 1 year ago by Jess.

• A:Answer I ordered mine online. My son loves it

  Answered 10 months ago by user167436Verified Purchase

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