“Insignia remote will not mute tv. Replaced the remote and it is doing the samething?!”
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Hi Ann, thank you for reaching out! We can totally understand your frustration with this situation. You may check first on how to set-up the product and see troubleshooting instructions, please click this link: https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/6418140.p?skuId=6418140. Then go to "Features", scroll down and find the "Quick Start Guide". If you need more assistance, you may contact us at 877-467-4289. -Carlo | Insignia Support.
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