“i can't connect my UK or EU power cords into this. the two bottom holes are blocked from the inside with a black. the product is basically faulty - do not buy”

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• All you have to do is push the two ports gently and the orifices will go inside allowing the plug to fit snuggly

  Answered by Jento 8 years ago

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• I had a similiar problem but just verify that you are applying enough pressure. Typically, the black plastic is "spring loaded" until enough force is applied to allow the contacts to touch.

  Answered by Arowe 9 years ago

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• Thank you, come back when you have a question and we will be glad to assist you.

  Answered by CommunityAnswer 9 years ago

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