“I'm having trouble accessing the apps on my TV. The arrows on the remote are directing to the volume and channels and not able to utilize the apps. Can you please let me know how to utilize the arrows on the remote for the apps?”
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Hello Insignia Customer, thank you for your question! The Insignia Replacement Remote for Samsung TVs does not support Samsung Smart TV app navigation, so the arrow buttons will only control volume and channel changes. To navigate apps on a Samsung Smart TV, you would need a Samsung Smart Remote or the Samsung SmartThings app, as those are designed to control smart‑TV menus. You can look for an Insignia remote specifically labeled for Samsung Smart TVs, which includes a Home/Menu button and directional arrows that work with apps. Poojitha | Insignia
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