“When I try to use the remote to function with different apps on my smart tv the down button does not work? I have tried several times to pair it with the old remote following the instructions given I even replaced the batteries on the old remote. Advice”
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Hi there, I apologize for the inconvenience, please try to remove the battery on the remote and press the down navigation at least thrice. Insert back the battery and check if it works. If not, you can contact our customer service for further assistance at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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