“My remote stopped working after 2 weeks. What can I do”
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Thank you for your inquiry! I'm sorry to hear that your remote stopped working! Here are some steps you can try to troubleshoot and potentially fix the issue: First, check the batteries by replacing them with new ones and ensuring they are inserted correctly. Next, power cycle both the remote and the TV by removing the batteries from the remote, unplugging the TV from the power outlet for about 60 seconds, and then plugging the TV back in and reinserting the batteries. Additionally, clean the remote by pressing each button multiple times to ensure none are stuck and to dislodge any debris. If your remote needs to be paired with the TV, follow the instructions in the user manual to re-pair it. Also, inspect the remote for any visible damage or dirt that might be affecting its functionality. If none of these steps work, you might need to consider getting a replacement remote. If your remote is still under warranty, you can contact Insignia or Best Buy for a replacement. If you need further assistance, feel free to ask! Keith | Insignia Support
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